Customer Service Internship - Subang Jaya at Rentokil Initial Group

Subang Jaya, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Needs Uncovering, Outbound Calls, Email Communication, Texting Communication, Customer Insights Analysis, Pain Point Identification, Opportunity Identification, Customer Feedback Handling, Customer Relationship Management System Usage, Verbal Communication, Teamwork, Key Performance Index Achievement, Service Level Agreement Adherence

Industry

Environmental Services

Description

Rentokil Initial is one of the largest business services company with more than 57,700 colleagues worldwide and operates in over 90 countries. The company relies on the commitment, ability and teamwork amongst colleagues to deliver the services and delight customers. We are the market leader in both pest control and hygiene solution industries for more than 50 years in Malaysia. As our presence in 11 major cities nationwide expands, we invite suitably qualified and highly dynamic colleagues to passionately grow with us. We are looking for a motivated, dynamic Intern to support our Customer Relations Executive to join our team. To help to achieve this, we will provide you with a competitive allowance & bright career opportunities. You will also be given full product training, with hands on assistance from Customer Care Team. In this role you will be responsible for: Uncover customer needs and interact with our products and services through various initiatives including CVC, CSAT, or CES surveys via Outbound Calls, Email & Texting across customer touchpoint Deep understanding on customer insights by identify the pain points and opportunities through the surveys Handling customer contact activities includes sales, customer feedback with Customer Relationship Management System Demonstrate effective verbal communication skills when interacting at all level, be it among peers & managers or with customers Working in a team to achieve the required Key Performance Index (KPI) & SLA (Service Level Agreement) Duration: Depending on your university's requirement The ideal candidate will possess: Currently pursuing tertiary education/Final semester (Bachelor's Degree or Diploma in Business Administration, Management, Marketing, Customer Service Management, Office Management course) Has own transport to travel to work on daily basis Monthly allowance Opportunity to be absorbed as permanent employee (based on your work performance) Location of this branch: Rentokil Initial (M) Sdn Bhd, Unit 8-1, Level 8, Tower 8, UOA Business Park, No. 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor Darul Ehsan.

Responsibilities

The intern will be responsible for uncovering customer needs and interacting with products/services via surveys (CVC, CSAT, CES) using outbound calls, email, and texting across customer touchpoints. This role also involves gaining deep customer insights by identifying pain points and opportunities from survey data and handling customer contacts using a CRM system.