About this job

Customer Service m/w/d

Interesting job

Our client is a growing technology company with a long-term focus thanks to its highly qualified and motivated employees, as well as its forward-thinking and responsible management.

We are currently recruiting for an internal Customer Service Representative (m/f/d) at their headquarters near Innsbruck.

Your tasks

Customer service for requests and questions about all products and services
Handling of inquiries via mobile phone, email and chat
Developing solutions for customer concerns and ensuring high satisfaction
Contributing to process optimization in customer service for the continuous development of customer satisfaction
Collaboration with internal departments for fast and effective solutions
Contact person for dunning and debt collection matters, preparation of installment plans
Preparation of monthly and annual statements with statistics and reports
Development and implementation of digitization measures and process optimization
Management of accounts receivable and receivables management
Master data maintenance and upkeep

Your compelling profile:

Service center experience or similar practice is an advantage.
Strong communication skills and enjoyment in interacting with people
Solution-oriented work style and patience in dealing with complex requests
Proficient use of MS Office and ideally experience with CRM ticketing systems
German at native speaker level and good English skills

Our client's offer:

Long-term position with professional development prospects
Shared goals, clear responsibilities, and individual scope for creativity
Market-competitive gross annual salary with overpayment taking into account your expertise and experience

If you are interested in this challenging position, we look forward to receiving your informative application under reference number 110 561, preferably via our ISG career portal or by email.

Visit us at isg.com/jobs - new job offers are posted daily.

ISG Personalmanagement GmbH

Responsibilities