Part-time · Breda
Are you someone who gets energy from helping customers and do you speak fluent Italian? As a customer service employee, you will be responsible for processing return requests from our office in the Netherlands. You will have personal contact with consumers in Italy over the phone every day. Are you looking for a part time job with flexible working hours? Then we are looking for you!

As a member of our Consumer Happiness Team, you will check requests from consumers that can be returned by companies. You will call the consumer to ask whether they have been helped well via our website, ask further questions and get to the real question from the consumer. The trick is to ask the right questions at the right time. Competencies such as planning and working accurately are important here. You decide whether the lead falls within the return policy or not. Therefore it is important that you dare to make choices. Because you are in frequent contact with consumers, you are an important link between the marketing and sales departments.
In addition, this is a versatile role where you may also be asked to support other tasks, such as assisting the finance team.