Customer Service Representative (CSR)
Company: Kentrel Inc
Location: 590 Suscon Road, Pittston, PA 18640
Job Type: Full-time and Part-time
Pay Rate: $15.00 per hour
Shifts Available: Morning and Evening
Schedule Options:
- 9:30 AM – 5:30 PM
- 12:00 PM – 7:00 PM
Note: A mandatory Saturday rotation is required for all team members.

ABOUT US

Founded in 1979, Kentrel is a trusted leader in utility services, specializing in water meter installations across Pennsylvania. We are committed to reliability, professionalism, and high-quality customer service. As we continue to grow, we’re seeking motivated team members who are ready to make a difference in their community.

JOB SUMMARY

Kentrel is seeking reliable and detail-oriented Customer Service Representatives (CSR) to join our team. This position plays a key role in coordinating water meter access appointments and ensuring clear, professional communication between customers and technicians. We are hiring for both full-time and part-time roles.

QUALIFICATIONS

· Basic computer skills, including proficiency with Microsoft Office
· Strong communication and organizational skills
· High attention to detail and dependable work ethic
· Previous customer service experience preferred

· Answer incoming calls and make outgoing calls to schedule and confirm appointments
· Dispatch work orders to field technicians and relay updates
· Maintain accurate and detailed records of customer interactions
· Deliver prompt, courteous, and professional customer service at all times