ABOUT THE TEAM

GrainCorp Feeds is a national animal feed business, based in Hamilton NZ, dealing directly with corporate and farming customers across New Zealand. GrainCorp Feeds offers a comprehensive range of high-quality liquid and dry dairy and calf feeds suitable for a variety of feeding systems and developed to improve on-farm production, reproduction, performance and profitability. We are local at heart with the backing of GrainCorp, one of Australia’s largest agribusinesses.

ABOUT YOUR EXPERIENCE

The successful individual will have prior customer service experience, ideally from an agricultural or manufacturing background, with an excellent phone and email etiquette. Candidates will also display:

• Time management skills & ability to work to deadlines
• Ability to efficiently prioritise tasks depending on urgency
• Competent in Microsoft Word, Excel and Outlook
• Attention to detail & accuracy
• A ‘roll up your sleeves’ mentality

READY TO APPLY? / HOW DO YOU APPLY?

The next steps are easy! Simply submit your application and one of our team will reach out for a chat to discuss your background in more detail. We are looking forward to speaking to you!
In addition to providing proof of working rights and suitable professional referees, progressed candidates will be required to undertake a police check

We are seeking a permanent part time Customer Service super star to join our team located in Hamilton. This position will be offered on 24 hrs a week - ideally Tuesday, Wednesday and Friday. We offer a hybrid working pattern (Tuesday in the office) with core hours being 8.30am - 5.00pm.

You will be responsible for providing high levels of customer service when liaising with customers via phone and email. The responsibilities will also include:

• Dealing directly with customers whilst ensuring the company is represented to high standards to those contacting the business via phone or email with an increase focused on the commercial customer
• The key point of contact for all commercial enquiries, contracts and orders
• Provide high levels of customer service to both internal and external stakeholders to ensure a positive customer experience
• Field incoming calls & emails from external customers, suppliers, and general queries
• Field incoming calls & emails from internal stakeholders
• Provide reporting & back-office support for Territory Managers & Technical Support Managers (Field Team) when required
• Provide support to the customer services and orders admin team when required