JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding customer service. This role involves assisting customers with their inquiries, resolving issues, and promoting our products and services through effective upselling techniques. A strong ability to handle data entry tasks accurately is essential, along with the capability to communicate effectively in English.

REQUIREMENTS

• Proven experience in a customer service role is preferred.
• Strong communication skills in both English and Spanish; additional languages are a plus.
• Excellent phone etiquette and interpersonal skills.
• Proficient in data entry with attention to detail.
• Strong analytical skills to assess customer needs effectively.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• A positive attitude and willingness to learn new skills. If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.
  Job Types: Full-time, Part-time, Permanent
  Pay: Up to £12.21 per hour
  Expected hours: 25 – 40 per week
  Work Location: In perso

• Respond to customer inquiries via phone, email, or chat in a professional manner.
• Provide accurate information regarding products and services.
• Assist customers in resolving issues and complaints promptly.
• Perform data entry tasks, ensuring all customer interactions are documented accurately.
• Utilise effective phone etiquette to maintain a positive customer experience.
• Analyse customer feedback to identify areas for improvement.
• Engage in upselling opportunities to enhance customer satisfaction and increase sales.
• Collaborate with team members to achieve departmental goals.