Central Tree Landscape and Mulch, LLC is actively seeking a candidate who can make a significant impact! The Customer Service Lead is expected to deliver the highest levels of customer service by providing service/product information, preventing/resolving problems, driving sales, help with streamlining processes, aid in the training of team members, monitor/support company compliance, and ensure safety in the workplace. The ability to clearly communicate, actively listen, provide correct information, and promptly follow-up is crucial. Central Tree is not interested in following the standards, the position demands a highly performing individual, looking for a long-term role, to elevate the standards! Cross-departmental collaboration, organized planning, follow-up, and follow-thru are key to exceeding customer expectations, fostering strong relationships that lead to growth, and cultivating customers into enthusiastic supporters who actively promote our products and services through word-of-mouth referrals.

CUSTOMER SERVICE EXPERIENCE

• 3+ years in a similar CUSTOMER SERVICE role (Team Lead, Supervisor, Manager).
• Excellent interpersonal, leadership, and communications skills.
• Manage negative customer experiences with empathy, make them feel heard, and explore all available options to resolve.
• Adapt to diverse, evolving changes with positivity.
• Willing to work longer shifts during peak season (March – August).
• Willing to work 1-2 Saturdays a month during peak season (scheduled in advance).
• On-time and dependable (responsible for opening M-F).
• Above average communication skills (written and verbal).
• Reliable transportation.

PHYSICAL & MENTAL DEMANDS:

• Sitting and standing for prolonged periods of time.
• Prolonged periods in front of a computer screen.
• Walking, 50-300+ ft to and from areas on company property may be necessary more than 1 time during a single shift.
• Exposure to outdoor elements including extreme heat or cold, rain, snow, and seasonal conditions.
• Exposure to dust, and various organic compounds.
• Ability to hear and understand in-person speech and use a phone.
• Ability to respond quickly in a noisy environment.
• Ability to keep situational awareness and actively assess surroundings to ensure a safe work environment and prevent injuries.
• Reaching, squatting, kneeling, and bending to complete tasks.
• Lifting and carrying objects, typically up to 25lbs, may require the ability to lift/carry heavier loads to complete a job.
• Ability to make quick decisions, solve problems, interpret data, organize, lead team members, read, write, learn, remember, keep focus, and make informed choices.
  Job Type: Full-time
  Pay: $21.00 - $24.00 per hour
  Expected hours: 35 – 45 per week

Benefits:

• Health insurance
• Paid time off

Application Question(s):

• Are you looking for long-term employment?
• Do you have 3+ years of experience in a customer service leadership role?
• Does the starting hourly pay rate of $21.00 - $24.00 commensurate with your experience?

Experience:

• Leadership: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Pingree Grove, IL 60140 (Required)

Ability to Relocate:

• Pingree Grove, IL 60140: Relocate before starting work (Required)

Work Location: In perso

• Lead the Customer Service Team under Management direction.
• Confidently help customers by providing correct information and directing them to the proper department.
• Proactively collaborate between departments to improve efficiency, predict issues that may arise, exercise strong critical thinking, and find solutions to challenges.
• Respond to customer inquiries on product costs, provide quotes, and address customer service issues.
• Learn company policies and customer service protocols.
• Contribute to a culture of continuous learning, engage with management and team members to clarify uncertainties, expand your understanding on policies, procedures, products, and services.
• Find and review areas of improvement with management (processes, team member skills, etc.).
• Efficiently prioritize, delegate when appropriate, and complete multiple administrative tasks/projects.
  -AR/AP
  -Prepare documents.
  -Data collection.
  -Update/analyze spreadsheet data.
  -Marketing tasks.
  -Run/create reports.
  -Send invoice reminders.
  -In-house collections.
  -Email and shared drive maintenance.
  -Process orders.
  -Communicate and quote dealership equipment pricing.
  -Coordinate payment and shipping for dealership sales.
  -Initiative-taking customer outreach.
  -Update customer records/accounts.
  -Compliance

-Other assigned duties as needed related to growth and company success

• Empower team members completing tasks/projects resources and support.
• Review completed tasks/projects for accuracy, acknowledge accomplishments, and offering solutions to prevent future errors.
• Schedule/coordinate/reschedule residential and commercial deliveries.
• Accept responsibility, be transparent and directly inform management upon realizing mistakes/errors made, situations that may negatively affect customer service, including issues resulting from poor decision-making.