THE ROLE

Our Customer Services Lead will spearhead our campaign to be the best in the business. The person must be extremely well organised, IT proficient, unafraid of implementing process improvements and put the customer first. The main objectives are as follows –

• Ensure all customer queries are responded to in a timely fashion
• Accurate input of customer orders, sending sales acknowledgments / order confirmations and maintaining the system with any changes
• Book in deliveries and oversee the Logistics with Warehouse, Transport and Customer
• Measure our Performance as a Supplier
• Create clear guidelines for colleagues to ensure individual customer requirements are met

As part of the Supply Chain team, the role will work closely with all Business Functions, especially Operations. The key attributes of the successful candidate are as follows

• A strong work ethic, able to work under their own initiative
• A clear communicator, who will liase with peers and customer effectively both verbally and by email
• Adaptability; someone who is not afraid to get stuck in
• A Problem Solver, who proactively looks to resolve issues
• Meticulously organise