POSITION OVERVIEW:

We are seeking a highly organized and proactive Customer Service Team Lead to join our team. This individual will play a key role in overseeing the daily operations of our customer service department, supporting the Customer Service Manager, and ensuring an exceptional customer experience for both our retail locations and direct customers. The successful candidate will help lead the team, optimize internal processes, and contribute to a high-performing and positive workplace culture.

QUALIFICATIONS AND SKILLS:

• Proven leadership and team management experience.
• Ability to remain calm and professional during escalated interactions.
• Strong problem-solving and organizational skills.
• Proficient in Microsoft Office and general business software.
• Excellent communication and interpersonal skills.
• Experience in customer service or retail distribution environments is preferred.
  If you’re ready to make an impact in a fast-paced and supportive environment, we encourage you to apply!
  Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• RRSP match
• Store discount
• Vision care

Work Location: In perso