REQUIREMENTS:

• Excellent verbal and written communication skills in Chinese, English and Spanish.
• Proficient in data entry and computer skills
• Ability to analyze customer needs and provide appropriate solutions
• Experience in outbound calling is preferred
• Outstanding customer service skills with a focus on building positive relationships
• Ability to effectively communicate complex information to customers in a clear and concise manner
  Job Type: Full-time
  Pay: $60,000.00 - $80,000.00 per year

Language:

• English (Required)
• Chinese (Required)
• Spanish (Required)

Location:

• Puerto Rico (Required)

Work Location: In perso

• Provide exceptional customer service to clients via phone, email, and chat
• Assist customers with inquiries, concerns, and requests in a professional and timely manner
• Handle and resolve customer complaints or issues with empathy and patience
• Perform data entry and maintain accurate customer records
• Upsell products or services to customers when appropriate
• Analyze customer needs and recommend suitable solutions
• Make outbound calls to follow up on customer inquiries or provide updates
• Manage the KPI of the team and guide the team menbers to ensure customer satisfaction