Customer Service Leader - Aero Services at GE Vernova

Querétaro, Querétaro, Mexico -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contract Management, Customer Service, Risk Modeling, Project Management, Sales Support, Data Analysis, Public Sector Business Models, Leadership, Communication, Problem Solving, Operational Judgment, Tender Support, Claims Management, Program Management

Industry

Electric Power Generation

Description

Job Description Summary Provides the necessary support for pre- and post-contract administration and management, including oversight of contract terms and conditions and claims management. The role also includes the definition, management, and execution of risk modeling activities in support of contracts and projects, as well as contract estimation processes and activities supporting tenders and project reviews. The position influences approaches, projects, programs, and ways of working within the functional area and impacted business organization. It has a direct effect on the quality, efficiency, and effectiveness of the team, with significant input into setting priorities. Guided by established professional practices and policies, the role operates with moderate autonomy and requires strong operational judgment. Responsible for projects across the Mexico territory, supporting both public and private customer accounts. Job Description Roles and Responsibilities Responsible for the profitability and customer satisfaction for assigned contracts Provide both service agreement, and time and material program management Assist in sales campaigns for new contracts and proposals Assure timely resolution of customer issues and customer satisfaction for assigned contracts Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams Function as liaison between internal organizations and customers for assigned contracts · Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions. Required Qualifications This role requires significant experience in the Services & Customer Contract Management. Knowledge level is comparable to a Master's degree from an accredited university or college ( or a Bachelor's degree with relevant experience). Execution-oriented in managing public customer accounts: able to navigate public-sector business models, organizational complexity, contractual requirements, and timeline constraints effectively. Desired Characteristics Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills. Additional Information Relocation Assistance Provided: No Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it. If we want our energy future to be different…we must be different. Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver. Together, we have The Energy to Change the World. www.gevernova.com

Responsibilities

The role involves managing pre- and post-contract administration, including risk modeling, claims management, and contract estimation. It also requires ensuring profitability and customer satisfaction for assigned public and private accounts while acting as a liaison between internal teams and customers.