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Customer Service Leader – Logistics & Transportation at Human Quality - HQP

Monterrey, Chiapas, Mexico -

Full Time

Start Date

Immediate

Expiry Date

22 Mar, 26

Salary

30000.0

Posted On

22 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics, Transportation, Leadership, Communication, Organizational Skills, Problem-Solving, KPI Compliance, Team Development, Performance Analysis, SOP Development, Bilingual, AS400 Knowledge, McLeod Knowledge, CTPAT Knowledge

Industry

Business Consulting and Services

Description

Job Summary in Monterrey, NL Customer Service Leader – Logistics & Transportation 📍 Monterrey, Nuevo León | 🕘 Full-time Logistics company with operations across Canada, the United States, and Mexico, with active operations in Mexico, is seeking a Customer Service Leader to coordinate and lead the Customer Service team within the logistics and transportation sector. Position objective: Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction, KPI compliance, and effective communication between customers and internal teams. Key responsibilities: Coordinate and supervise the Customer Service team. Maintain constant communication with customers, account managers, and internal departments. Ensure service standards are met, including transit times, on-time pickups, and deliveries. Follow up on incidents and corrective action plans. Collaborate in the development and execution of SOPs with the Quality team. Coach, develop, and evaluate team members. Analyze performance indicators to identify improvement opportunities. Requirements: Advanced English and Spanish (required). Minimum of 3 years of experience in logistics/transportation and at least 1 year in a leadership role. Knowledge of AS400 and McLeod (preferred). Knowledge of CTPAT. Strong leadership, communication, organizational, and problem-solving skills. Bachelor’s degree or equivalent experience in the logistics/transportation industry. We offer: Salary: $30,000 MXN per month + performance-based bonus Full benefits Job stability and professional growth Excellent work environment 📩 Apply through this platform and our team will contact you to continue the process.

Responsibilities

Lead the day-to-day operation of the Customer Service team, ensuring high levels of customer satisfaction and KPI compliance. Maintain communication with customers and internal teams while supervising the team and analyzing performance indicators.