Customer Service Liaison at AAAG-Ohio LLC

Obetz, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Issue Resolution, Communication, Problem Solving, Organizational Skills, Follow-up, Attention To Detail, CRM Platforms, Auction Management Systems, Microsoft Office, Accountability, Travel, B2B Customer Support

Industry

Motor Vehicle Manufacturing

Description

Description Columbus Fair Auto Auction is looking for a high energy Customer Service Liaison to join their growing team! The Customer Service Liaison is responsible for building and maintaining strong relationships with buyers and sellers by providing proactive support, guidance, and issue resolution throughout the auction process. This role serves as a key point of contact for customers, ensuring they understand auction services, processes, and policies while delivering a positive, consistent experience. The Customer Service Liaison helps drive customer retention, satisfaction, and engagement in a fast-paced auto auction environment. This position would require you to make customer visits throughout the central Ohio area. Duties/Responsibilities: Serves as a primary point of contact for assigned buyers and sellers. Builds long-term relationships through regular communication, follow-ups, and proactive outreach. Educates customers on auction services, processes, timelines, and policies. Identifies customer needs and works internally to provide appropriate solutions. Assists customers before, during, and after auction day with questions related to registration, bidding, titles, payments, arbitration, and vehicle services. Coordinates with internal departments including Sales, Operations, Arbitration, Accounting, and Title to resolve customer issues. Handles customer concerns and complaints professionally, working toward fair and timely resolution. Tracks and follows up on open customer requests to ensure timely resolution. Escalates complex or sensitive issues to management when appropriate. Identifies trends in customer feedback and communicates insights to leadership. Accurately documents customer interactions, issues, and resolutions in CRM or auction systems. Maintains up-to-date customer records and communication logs. Assists with preparing reports related to customer activity, service issues, and satisfaction metrics. Performs other duties as assigned. Requirements Required Skills/Abilities: Ability to deliver professional, courteous, and solution-oriented customer service. Strong verbal and written communication skills Strong problem-solving skills with the ability to evaluate situations, identify root causes, and recommend effective solutions. Comfortable managing multiple customer requests simultaneously while meeting deadlines. Excellent organizational and follow-up skills. Strong attention to detail to ensure accurate documentation and communication. Proficiency with CRM platforms, auction management systems, and Microsoft Office applications. Self-motivated with a strong sense of accountability and follow-through. Ability to travel through out the central Ohio territory. Education and Experience: High school diploma or equivalent required. Associates degree in management or related field. Previous experience in customer service, account management, or client support preferred. Experience working with B2B customers is a plus. Physical Requirements: Office-based role with frequent interaction with customers and internal teams. Requires prolonged periods of computer and phone use. Occasional lifting of files or materials up to 25 pounds. Reasonable accommodations may be made to enable persons with physical disabilities to perform the job.

Responsibilities

The Customer Service Liaison acts as the primary point of contact for buyers and sellers, focusing on building long-term relationships through proactive support and education regarding auction services and policies. This role involves coordinating with internal departments to resolve customer issues related to registration, bidding, titles, and payments before, during, and after auction days.