Customer Service Liaison at Alphabe Insight Inc

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

60000.0

Posted On

20 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Client Relations, Communication Skills, Interpersonal Skills, Problem-Solving, Organizational Skills, Detail-Oriented, Multi-Tasking

Industry

Public Relations and Communications Services

Description

Company Description About Us At Reboot Staff, we specialize in delivering exceptional retail staffing solutions that empower businesses and inspire employees. With a commitment to integrity, performance, and growth, we help retailers build outstanding teams that drive results. Our mission is to redefine how retail stores operate by connecting visionary leadership with impactful execution. Join us and become part of a culture that values excellence and innovation. Job Description Job Description We are seeking a Customer Service Liaison to serve as the critical bridge between our clients and internal teams. In this role, you will ensure a smooth communication flow, resolve customer inquiries with professionalism, and enhance the client experience by delivering solutions with precision and care. Responsibilities Act as the main point of contact for customer communications and inquiries Maintain detailed records of client interactions, concerns, and solutions provided Collaborate with internal departments to address client needs and escalate issues as necessary Monitor customer satisfaction levels and gather feedback for process improvement Ensure timely follow-ups and clear communication throughout the customer journey Represent Reboot Staff with professionalism and brand integrity at every touchpoint Qualifications Qualifications Proven experience in customer service, client relations, or administrative support Strong verbal and written communication skills Excellent interpersonal and problem-solving abilities Detail-oriented with strong organizational skills Ability to handle multiple tasks and prioritize in a fast-paced environment High school diploma or equivalent required; associate’s or bachelor’s degree preferred Additional Information Benefits Competitive annual salary: $54,000 – $60,000 Full-time, stable employment with weekday schedules (Monday to Friday) Career development and growth opportunities Supportive and collaborative work culture Skill development through ongoing training programs Paid time off and standard employee benefits

Responsibilities

The Customer Service Liaison will act as the main point of contact for customer communications and inquiries, ensuring smooth communication flow and resolving customer inquiries. This role involves collaborating with internal departments to address client needs and enhance the client experience.