Customer Service Liaison at Alphabe Insight Inc

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

46000.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Organizational Skills, Problem-Solving, Attention To Detail, Client-Oriented Mindset

Industry

Public Relations and Communications Services

Description

Company Description Swift7 Consultants is a professional consulting firm committed to delivering structured, efficient, and people-focused business solutions. We believe that strong internal operations begin with exceptional front-office support. Our team values professionalism, organization, and clear communication, creating a workplace where individuals can grow and contribute meaningfully to daily operations. Job Description Swift7 Consultants is seeking a dedicated Customer Service Liaison to act as a key point of contact between clients and internal teams. This role is essential in ensuring clear communication, efficient issue resolution, and a positive client experience. The ideal candidate is organized, detail-oriented, and committed to delivering exceptional service in a fast-paced professional setting. Responsibilities Serve as a primary liaison between clients and internal departments Manage and respond to client inquiries in a timely and professional manner Coordinate information flow to ensure accurate and efficient service delivery Maintain detailed records of client interactions and follow-ups Support internal teams by relaying client needs, feedback, and updates Assist in resolving service-related concerns while maintaining strong client relationships Contribute to ongoing process improvements to enhance customer satisfaction Qualifications Strong verbal and written communication skills Ability to manage multiple tasks and priorities effectively Professional demeanor with a client-oriented mindset Strong organizational and problem-solving abilities Attention to detail and accuracy in documentation Ability to work independently as well as collaboratively within a team Proficiency with standard office and communication tools Additional Information Competitive salary ($42,000 – $46,000 annually) Opportunities for professional growth and internal advancement Structured training and skill development Supportive and collaborative team environment Stable full-time position Exposure to client relations and operational processes

Responsibilities

The Customer Service Liaison serves as the primary point of contact between clients and internal departments, ensuring efficient issue resolution and a positive client experience. This role involves managing client inquiries, coordinating information flow, and supporting internal teams with client feedback.