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Customer Service Liaison at Alphabe Insight Inc
Tampa, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

65000.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Interpersonal Skills, Problem-Solving, Organizational Abilities, CRM Systems, Microsoft Office Suite

Industry

Public Relations and Communications Services

Description
Company Description Messa Sync – About Us Messa Sync is a forward-thinking company dedicated to delivering innovative solutions and exceptional service across our industry. We pride ourselves on fostering a professional and collaborative work environment where employees can thrive, grow, and make a meaningful impact. Job Description Job Description We are seeking a highly motivated and professional Customer Service Liaison to join our Tampa team. This role is essential in ensuring seamless communication between our clients and internal teams, resolving inquiries efficiently, and maintaining the highest level of customer satisfaction. Responsibilities Serve as the primary point of contact for client inquiries and requests. Coordinate with internal departments to ensure timely resolution of customer issues. Maintain accurate records of interactions, feedback, and service requests. Identify opportunities to enhance client experience and suggest improvements. Support onboarding of new clients and provide ongoing assistance as needed. Qualifications Qualifications Proven experience in customer service or client liaison roles. Excellent communication and interpersonal skills. Strong problem-solving and organizational abilities. Proficiency in CRM systems and Microsoft Office Suite. Ability to manage multiple priorities and meet deadlines. Additional Information Benefits: Competitive salary of $61,000 – $65,000 per year. Opportunities for professional growth and career advancement. Skills development and training programs. Supportive and collaborative work environment. Full-time position with standard benefits package.
Responsibilities
Serve as the primary point of contact for client inquiries and requests while coordinating with internal departments to ensure timely resolution of customer issues. Maintain accurate records of interactions, feedback, and service requests.