Customer Service Liaison at Alphabe Insight Inc

Akron, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

60000.0

Posted On

28 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Problem Solving, Organizational Skills, Multitasking, Customer Focus, Collaboration, Adaptability, Microsoft Office Suite

Industry

Public Relations and Communications Services

Description

Company Description About Us At Swift 7 Consultants, we are committed to delivering excellence in every client interaction. Our firm specializes in providing strategic consulting solutions tailored to help businesses thrive in an evolving marketplace. With a focus on professionalism, integrity, and innovation, we foster a supportive work environment where our team members are valued and encouraged to grow. Job Description Job Description We are seeking a Customer Service Liaison who will serve as a vital bridge between our clients and internal departments. The ideal candidate will ensure that each client receives timely, accurate, and courteous support while fostering strong and lasting professional relationships. This role requires an individual with exceptional communication skills and a natural ability to solve problems efficiently and with empathy. Responsibilities Act as the main point of contact for client inquiries, ensuring a seamless and positive experience. Coordinate with internal departments to resolve issues and fulfill client requests. Maintain detailed records of client interactions, transactions, and feedback. Monitor client satisfaction and proactively address potential concerns. Assist in developing and improving customer service protocols to enhance overall efficiency. Support administrative and operational tasks as required by the department. Qualifications Qualifications Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Professional and polished demeanor with a customer-focused mindset. Ability to work collaboratively and adapt to a dynamic environment. Proficiency in Microsoft Office Suite and standard office software tools. Additional Information Benefits Competitive annual salary ($56,000 – $60,000) Growth and career advancement opportunities Supportive and professional work environment Ongoing training and skill development programs Paid time off and comprehensive benefits package

Responsibilities

The Customer Service Liaison will act as the main point of contact for client inquiries and coordinate with internal departments to resolve issues. This role focuses on ensuring a seamless and positive experience for clients while maintaining detailed records of interactions.