Customer Service Liaison at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

56000.0

Posted On

06 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Interpersonal Skills, Attention To Detail, Problem-Solving, Organizational Skills, Customer Service, Teamwork, Administrative Support

Industry

Public Relations and Communications Services

Description

Company Description Beloform is a forward-thinking organization dedicated to elevating brands through strategic, data-driven marketing solutions. With a focus on innovation, precision, and long-term client partnerships, we help businesses design impactful strategies that strengthen their presence and accelerate growth. Our team thrives on creativity, collaboration, and a commitment to delivering exceptional results. Job Description We are seeking a detail-oriented and polished Customer Service Liaison to join our team in Cincinnati, OH. This role serves as a key communication bridge between clients and internal departments, ensuring that inquiries, requests, and service needs are handled promptly, accurately, and with a refined level of professionalism. The ideal candidate is proactive, confident in communication, and dedicated to supporting a seamless customer experience. Responsibilities Act as the primary point of contact for customer inquiries, service requests, and follow-ups. Coordinate communication between clients and internal teams to ensure timely resolution of needs. Maintain accurate records of customer interactions, updates, and service outcomes. Assist in developing efficient customer support processes and identifying opportunities for improvement. Uphold the company’s standards of professionalism and service excellence in every interaction. Provide clear, concise, and courteous communication both verbally and in writing. Support administrative tasks related to customer accounts, documentation, and service coordination. Qualifications Strong communication and interpersonal skills with a professional demeanor. Ability to manage multiple tasks while maintaining accuracy and attention to detail. Comfortable working in a fast-paced, service-driven environment. Problem-solving mindset with the ability to anticipate needs and respond efficiently. Proficiency in general office software and customer service tools. Team-oriented attitude with strong organizational skills. Additional Information Competitive salary of $52,000 – $56,000 annually. Opportunities for professional development and long-term growth within Beloform. Supportive and collaborative work environment. Comprehensive training and development programs. Stability and upward mobility in a reputable and expanding organization.

Responsibilities

The Customer Service Liaison acts as the primary point of contact for customer inquiries and coordinates communication between clients and internal teams. They maintain accurate records of customer interactions and assist in developing efficient customer support processes.