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Customer Service Liaison at Alphabe Insight Inc

Cincinnati, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

61000.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Organizational Skills, Interpersonal Skills, CRM Systems, Office Software

Industry

Public Relations and Communications Services

Description

Company Description About Us: Sphirea Plus is a forward-thinking company dedicated to delivering innovative production solutions across multiple industries. We pride ourselves on fostering a collaborative and dynamic work environment, where creativity meets efficiency, and every team member’s contribution is valued. Our commitment to excellence drives our success and ensures lasting partnerships with our clients. Job Description Job Description: We are seeking a highly motivated Customer Service Liaison to join our team. The ideal candidate will serve as the primary point of contact for our clients, ensuring a seamless and professional experience. This role requires excellent communication skills, problem-solving abilities, and a dedication to fostering strong client relationships. Responsibilities: Act as the first point of contact for client inquiries via phone, email, or in-person meetings. Address client concerns promptly and professionally, providing accurate information and solutions. Maintain detailed records of client interactions and follow up as needed. Collaborate with internal teams to ensure client needs are met efficiently. Identify opportunities to improve customer service processes and contribute to overall client satisfaction. Qualifications Qualifications: Proven experience in customer service or client-facing roles. Exceptional communication and interpersonal skills. Strong problem-solving and organizational abilities. Ability to manage multiple tasks and prioritize effectively. Proficiency with standard office software and CRM systems. Additional Information Benefits: Competitive salary within the $56,000 – $61,000 range. Clear opportunities for career growth and professional development. Health, dental, and vision insurance. Paid time off and holidays. Collaborative and supportive work environment. Full-time employment with consistent schedule.

Responsibilities

The Customer Service Liaison will act as the primary point of contact for clients, addressing inquiries and concerns promptly. This role involves maintaining detailed records of client interactions and collaborating with internal teams to meet client needs efficiently.