Customer Service Liaison at TR MILLER HEATING AND COOLING

Plainfield, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

48000.0

Posted On

28 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Dispatching, Scheduling, Customer Service, Communication, Problem Solving, Time Management, Record Keeping, Collaboration, Dispatch Software, GPS Tracking, Attention To Detail, Professional Demeanor

Industry

Consumer Services

Description

Description TR Miller Heating, Cooling, and Plumbing is a fast-growing company, and we're looking for a Customer Service Liaison (CSL) who genuinely cares about the customer and looks at this opportunity as not just a job, but a career. This position is responsible for dispatching field technicians to their appointments while maintaining timely and professional communication with homeowners via phone and SMS. The CSL ensures efficient scheduling and keeps customers informed throughout the day, helping create a seamless and transparent service experience. Job Responsibilities Schedule and dispatch field technicians based on location, availability, and job requirements. Monitor technician progress in real-time using dispatch software and GPS tracking tools. Communicate ETA updates, delays, and appointment changes to customers via phone or text. Adjust daily schedules in response to cancellations, emergencies, or last-minute changes. Maintain accurate records of job details, technician notes, and appointment statuses. Collaborate with service, install, and customer experience teams to ensure schedule accuracy. Deliver exceptional customer service while maintaining a calm, professional demeanor in all interactions. Other duties as assigned Pay and Benefits Pay: $42,500 - $48,000/annually (eligible for overtime over 40 hours/week) Schedule: Tuesday - Saturday 7:00am - 4:00pm Weekly Paychecks Health Insurance Dental Insurance Vision Insurance Life Insurance Pet Insurance Met Law Tuition Reimbursement Short-Term and Long-Term Disability Employee Wellness Up to Two weeks of Paid Time Off yearly Paid Holidays 401(k) plan with a 4% company match A family. This is last on the list because it’s the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You’ll come to love our company outings and you’ll build life-long friendships at TR Miller Heating, Cooling, and Plumbing. About us TR Miller Heating, Cooling, Plumbing, and Electrical has been serving Plainfield and the surrounding area since 2008. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position. Proudly recognized on the Inc. 5000 list for the 6th year in a row – TR Miller continues to grow as one of North America’s fastest-growing private companies, thanks to a relentless team spirit and unwavering drive for excellence. Recognized as Chicago Tribune’s Top Workplace of 2023 Requirements Prior experience in dispatching, scheduling, or customer service (home services industry a plus). Strong communication skills with the ability to remain calm and solution-oriented under pressure. Proficient with dispatch or scheduling software and basic computer applications (e.g., Excel, CRM systems). Excellent organizational skills and attention to detail in a fast-paced, dynamic environment. Everyone is required to submit a pre-employment background check prior to start date. TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.

Responsibilities

This role is responsible for scheduling and dispatching field technicians based on location and job requirements while maintaining real-time monitoring of their progress. The liaison must also communicate appointment updates, delays, and changes to homeowners professionally via phone and SMS.