Customer Service & Logistic Operations - Rawang, Selangor at Yee Lee Corporation Bhd.

Rawang, Selangor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

0.0

Posted On

22 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Logistics Operations, Order Processing, Data Accuracy, Supply Chain Management, Root Cause Analysis, Standard Operating Procedures, Performance Reporting, Warehouse Coordination, Transport Regulations, Customs Compliance, Excel, Process Improvement, Inventory Management, Communication

Industry

Manufacturing

Description

This position is located at Rawang, Selangor. Please check the travel distance before confirming your application for the position. About the Role We're looking for a hands-on Executive to oversee our day-to-day customer service and logistics operations. You'll be the go-to person for keeping orders moving, resolving issues quickly, and making sure our branches are running consistently and efficiently. ---------------------------------------- Job Scope * Manage daily order-to-invoice processes across all branches with high attention to detail and data accuracy * Monitor deliveries, returns, and complaints — and act fast when things go off track * Serve as the first point of contact for operational issues, resolving them with clear root cause analysis * Ensure teams follow standard operating procedures consistently across all locations * Spot inefficiencies in order processing and coordination, and implement practical improvements * Prepare daily, weekly, and monthly performance reports with clear insights and recommended actions * Coordinate closely with warehouse, transport, and sales teams to ensure smooth execution * Support system and process improvements as the business grows * Maintain compliance with Malaysian transport regulations and customs requirements * Work independently with high ownership — follow through on pending actions and close performance gaps ---------------------------------------- Requirements * Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field * Minimum 3–5 years of experience in customer service, logistics, or supply chain * Multi-site operations experience is a plus; exposure to import/export or freight forwarding is an added advantage * Diploma holders with 6–8 years of relevant experience may be considered * Experience in high-volume environments, reporting, or process improvement is preferred * Proficient in Excel (intermediate to advanced level) * Familiar with Malaysian transport regulations and basic customs compliance 🌟 FRESH GRADUATES AND JUNIOR CANDIDATES WITH STRONG DRIVE AND WILLINGNESS TO LEARN ARE ENCOURAGED TO APPLY!

Responsibilities

The executive will oversee daily customer service and logistics operations, ensuring efficient order-to-invoice processes and resolving operational issues. They are responsible for monitoring deliveries, maintaining compliance with transport regulations, and implementing process improvements across branches.