About the job

Customer Service / Logisics CoordinatorFull Time - Waterloo, Sydney

• We are looking for... Hopefully, you! We're seeking a proactive, detail-oriented and hands-on Customer Service / Logistics Coordinator (called Fulfilment Coordinator internally) to join our Fulfilment & Customer Support team in Waterloo. This is an opportunity ideal for someone eager to launch a career in logistics, warehouse operations, or supply chain management. You'll support day-to-day fulfilment activities, ensuring accuracy in data entry, documentation, and stock coordination. You will also need to possess excellent communication skills or willingness to continuously improve as you will need to interact and speak with multiples stakeholders daily.The Customer Service / Logistics Coordinator's key responsibilities will include:Supporting order handover (from Sales) with accurate data entry and basic validations
• Serve as the first point of contact for customer inquiries via phone and email
• Assisting in stock transfer co-ordination and ensuring order readiness
• Scheduling deliveries to optimise routes/timelines
• Ensuring the highest level of service is maintained with all customer touch points, calls, emails, text and occasionally in person
• Addressing inquiries, resolving issues, and offering solutions in a timely manner
• Updating internal systems and maintaining fulfilment SOPs
• Escalating delays or anomalies to the Fulfilment Specialist
• Attending WIP (Work in Progress) meetings and tracking orde
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About the job

The Supply Support Officer/Inventory Specialist will perform tasks associated with Materiel Codification Catalogue (MC CAT) activities that support management, codification and cataloguing of CEA items of supply delivered to the Australian Defence Force (ADF).

The incumbent will require user access to the approved Defence Enterprise Resource (ERP) program (i.e. SAP) through the Defence Protected Network (DPN).

• KEY ROLE RESPONSIBILITIES Perform ‘Supply Support functions, including:
• Asset stocktaking activities in accordance with the Commonwealth stocktaking plan
• Ensuring equipment on charge is used with due economy and for the purpose for which it was issued
• Ensuring equipment is suitably and safely stored, is in a serviceable condition and has not been subject to unauthorised modification
• Ensuring equipment on temporary issue (loan) are returned by due date and equipment is inspected, with defects and deficiencies reported for rectification action
• Receipting and issuing items to and from SLOCs
• Raising movement requisition orders for freight (