Reporting to the Senior Manager - Business Excellence, the Customer Service & Logistics Manager is responsible for leading the customer service and logistics functions, ensuring efficient and accurate order processing, delivery and customer support. Inspiring and developing the customer service and logistics team, the appointee will provide a productive, supportive and motivating work environment, ensuring high levels of customer satisfaction and efficient order fulfillment. The role will collaborate with sales, marketing and finance teams to develop and maintain demand forecasts using historical data, market trends and statistical techniques, while, gathering market intelligence, understanding demand drivers and supporting new product launches and promotions. Analysing customer service metrics to identify areas for improvement, the appointee will develop and implement customer service policies and procedures, and work closely with customer and logistics partners to ensure high quality service delivery.