ABOUT US

Fonthill Spring Water, part of the Tŷ Nant Water family, is dedicated to providing pure, refreshing spring water with a focus on quality and service. Based in the heart of the UK, we specialise in water coolers and contract bottling, supplying businesses, retailers, and hospitality partners with tailored solutions to meet their needs.

KEY SKILLS & ATTRIBUTES

· Excellent communication skills – written and verbal.
· Proven customer service experience, preferably in a logistics or order processing role.
· Sage software experience essential.
· Confident using online courier booking portals.
· Strong organisational skills with exceptional attention to detail.
· Able to manage multiple tasks simultaneously without sacrificing accuracy.
· Self-motivated and proactive, with the ability to work independently and as part of a team.
· Experience with export procedures and documentation is highly desirable.
· Comfortable working under pressure in a time-sensitive environment.

ROLE OVERVIEW

We are seeking an organised, self-motivated, and detail-focused Customer Service & Logistics Processor to join our fast-paced operations team. This role will combine first-class customer service with efficient logistics processing, ensuring orders are handled accurately from start to finish. You will be the link between our customers, production team, and courier networks, making sure products are dispatched on time with all correct documentation.

KEY RESPONSIBILITIES

· Provide excellent customer service by responding promptly and professionally to enquiries.
· Process customer orders accurately using Sage and other internal systems.
· Book shipments via online courier portals and manage the Pallet Network for deliveries.
· Send order confirmations to customers and advise them of any changes to their orders or delivery schedules.
· Liaise directly with the production team to ensure timely fulfilment of orders.
· Prepare export documentation, including export declarations, commercial invoices, and packing lists.
· Coordinate logistics for both domestic and international shipments.
· Work across multiple systems to manage bookings and track deliveries.
· Ensure accurate data entry and record keeping for all orders and shipments.
· Operate efficiently in a fast-paced environment, prioritising tasks to meet deadlines.