About the job

About the Company We're partnering with an established global FMCG brand in a high-growth phase in Australia, backed by a well-resourced international group. The Australian business is expanding rapidly, with ambitious plans and a collaborative culture where team spirit is at the heart of how they operate.

• About the RoleEnsure regular and effective communication with internal and external stakeholders.
• Build mutually beneficial relationships with customers and suppliers, delivering exceptional service levels.
• Drive KPI performance and manage stakeholder expectations proactively.

• Customs & Inbound ManagementCoordinate with the customs broker to manage importation of incoming shipments, ensuring all documentation and permits are accurate and compliant.
• Monitor in-transit stock across all products including promotional items, maintaining alignment with lead times and inventory levels.
• Lead monthly 3PL review meetings and share inbound updates proactively.

• Customer ServiceManage customer order intake via EDI and drive On Time In Full (OTIF) delivery performance.
• Serve as the day-to-day contact for customers and suppliers, resolving issues as they arise.
• Execute daily inventory reconciliation between the 3PL WMS and SAP, investigate discrepancies, and provide corrective guidance.
• Manage inventory allocation across storage locations within SAP to ensure accurate stock positioning.
• Process customer claims in SAP and implement solutions to prevent recurrence.

• Outbound & DistributionOversee daily order fulfillment and coordinate downstream logistics operations.
• Monitor the daily distribution plan to retail customers and identify opportunities to optimise logistics costs.

• SAP Key-User (SC-SD modules)Support SAP process setup in collaboration with the IT team and manage system improvement requests.

• KPI ReportingTrack and report on supply chain KPIs including shipment performance, costs, and timelines, and recommend improvements based on data analysis.

• About You2+ years of experience in a customer service, logistics, or supply chain operations role, ideally within FMCG.
• Solid understanding of import/customs processes and inbound logistics.
• Experience with SAP (SC-SD modules advantageous) and strong Excel skills.
• Clear and confident communicator, comfortable managing relationships with customers, suppliers, and 3PL partners.
• Proactive and detail-oriented, with the ability to prioritise in a fast-moving environment.
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