Customer Service (m/f/d) - French Speaker at SIXT

Lisbon, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fluent French, Good English, Customer Service Experience, Communication Skills, Problem-Solving Abilities, Flexibility, Proactivity, Listening Comprehension

Industry

Travel Arrangements

Description

Job Description Are you ready to advance your career at a leading company in the premium mobility sector? At SIXT, we are looking for a Support Representative for SIXT Ride – the premium chauffeur service – with fluent French and English skills, customer service experience, and a proactive attitude. Customer support is our top priority. Whether by phone, email, chat, or social media – in French or English – we're looking for people who are committed to finding effective solutions. Do you have experience in a call center or customer service? Then this position is perfect for you! YOUR ROLE AT SIXT You act as the key interface between customers and drivers, working closely with your support team colleagues to ensure seamless communication You ensure that our excellent quality standards are met and that every customer gets safely from A to B You monitor the punctuality of drivers worldwide using specialized tools and organize suitable alternatives whenever necessary You assign every booked transfer to the appropriate driver and guarantee smooth coordination throughout the journey You ensure that drivers and customers find each other at airports, hotels, trade fairs, companies, or private locations—even when situations become chaotic You take care of every customer, whether celebrity or not, ensuring a consistently high-quality service experience YOUR SKILLS MATTER Language You speak fluent French and good English (at least B2 level) Communication You enjoy working with partners and customers and bring excellent listening comprehension, communication skills, and empathy Problem-Solving You react quickly to new situations and possess strong problem analysis and problem-solving abilities Flexibility You are willing to work shifts and weekends Tools You are proficient in using a PC and common software Proactivity You are proactive and never hesitate to pick up the phone WHAT WE OFFER YOU Generous Time Off Enjoy 28 days of vacation, an additional day off for your birthday, and 1 volunteer day per year Work-Life Balance & Flexibility Benefit from a hybrid working model, flexible working hours, and no dress code Great Employee Benefits Access discounts on SIXT rent, share, ride, and SIXT+, along with partner discounts Training & Development Participate in training programs designed for your personal growth and development Health & Well-being Private health insurance to support your well-being Additional Perks Enjoy the Coverflex advantage system to enhance your employee experience Additional Information About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!

Responsibilities

You will act as the key interface between customers and drivers, ensuring seamless communication and high-quality service. Additionally, you will monitor driver punctuality and coordinate transfers to guarantee smooth journeys.