Customer Service (m/w/d)

at  WUNSCHGUTSCHEIN GmbH

WHO WE ARE

We are an innovative digital voucher platform collaborating with over 500 top brands such as Amazon, Google, Apple, IKEA, and Zalando & Co. As a leading multi-brand voucher, Wunschgutschein has disrupted and conquered the market over the past few years! Operating under the brand Wunschgutschein in Germany and Wishcard in European countries, we are active at more than 120,000 physical POS locations and are recognized by over a third of Germans. To date, Wunschgutschein has sold more than 100 million vouchers and continues on its growth trajectory as the undisputed No.1 gift voucher. The WUNSCHGUTSCHEIN is the perfect gift for any occasion—from personal celebrations to employee engagement and motivation, as well as customer retention and acquisition.
In the course of internationalization into the English-speaking market, ideally beginning as of 01.04.25 we are looking for: Employee Customer Service / Customer Support (m/f/d)

• Work in the customer service area: careful processing of primarily telephone and written customer enquiries in english
• Ensure customer satisfaction, service orientation, quality and efficiency
• Deal with objections and solution-oriented processing of complaints
• Data management and maintenance
• Stocking and processing orders
• Support the head of department in day-to-day business
• Liaison function between customers and internal departments