Key Responsibilities:

• Prioritise and process customer orders, requests and enquiries received via telephone and email

• Maintain regular communication with active client sites to ensure service delivery standards are achieved

• Investigate and resolve customer queries and complaints in a timely and professional manner

• Maintain accurate customer records and update internal systems accordingly

• Escalate any customer or supplier concerns to senior management when required

• Support the wider team with operational processes and administrative activities

• Assist with diary management, scheduling and maintaining accurate filing systems

• Ensure all internal procedures and compliance requirements are followed consistently

• Contribute positively towards continuous improvement initiatives across the business