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Customer Service Management at Traveling with Mchaila

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Apr, 26

Salary

0.0

Posted On

30 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Organization, Problem-Solving, Customer Service, Client Management, Multitasking, Detail-Oriented, Tech-Comfortable

Industry

Travel Arrangements

Description

We're hiring a Customer Service Management professional to oversee client interactions, ensure service standards are met, and support a smooth, high-quality experience from first contact through completion. This fully remote role is ideal for someone whos organized, people-focused, and confident managing multiple client needs while working independently. The individual will need to be able to work indepedently while having resources and tools and mentorship. What Youll Do: Oversee and support client communications and service workflows Ensure timely responses, follow-ups, and issue resolution Coordinate details, schedules, and confirmations as needed Maintain accurate records and service documentation Provide professional, friendly leadership in client-facing situations What Were Looking For: Strong communication, organization, and problem-solving skills Customer service or client management experience (preferred, not required) Ability to multitask and work independently in a remote setting Reliable, detail-oriented, and tech-comfortable Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Clear path for growth within a supportive team

Responsibilities

Oversee and support client communications and service workflows while ensuring timely responses and issue resolution. Provide professional leadership in client-facing situations and maintain accurate records.