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Customer Service Management at Traveling with Mchaila
Minneapolis, Minnesota, United States -
Full Time

Start Date

Immediate

Expiry Date

20 May, 26

Salary

0.0

Posted On

19 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication, Organization, Problem-Solving, Customer Service, Client Management, Multitasking, Autonomy, Detail-Oriented, Tech-Comfortable, Leadership

Industry

Travel Arrangements

Description
We are seeking a Remote Customer Service Management professional to oversee client interactions, monitor service quality, and ensure a seamless, high-quality experience from first contact to completion. This fully remote role is ideal for someone organized, people-focused, and capable of managing multiple client needs independently. The ideal candidate will utilize available tools, resources, and mentorship to deliver consistent, reliable service while working autonomously. What Youll Do: Oversee and support client communications and service workflows Ensure timely responses, follow-ups, and issue resolution Coordinate details, schedules, and confirmations as needed Maintain accurate records and service documentation Provide professional, friendly leadership in client-facing situations What Were Looking For: Strong communication, organization, and problem-solving skills Customer service or client management experience (preferred, not required) Ability to multitask and work independently in a remote setting Reliable, detail-oriented, and tech-comfortable Must be a citizen of the US, UK, Mexico, Australia, Spain and LATAM Why This Role Stands Out: 100% remote flexibility Training and ongoing support provided Clear path for growth within a supportive team
Responsibilities
The role involves overseeing and supporting client communications and service workflows, ensuring timely responses, follow-ups, and effective issue resolution. Responsibilities also include maintaining accurate records and providing professional, friendly leadership in client-facing situations.