CUSTOMER SERVICE MANAGER (ACCOUNT MANAGER) - FREMONT, CA at Compass Group

Fremont, California, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

95625.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Customer Service, Data Analysis, Problem Solving, Communication, Interpersonal Skills, Relationship Building, Strategic Thinking, Financial Analysis, Sales, Operational Data, Program Enhancements, Business Growth, Negotiation, Microsoft Office, Excel, PowerPoint

Industry

Food and Beverage Services

Description

Salary: $ 76,500 - $95,625 / year Other Forms of Compensation: Yearly Bonus Opportunity & Company Car Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary Join Canteen as an Account Manager — Shape the Future of Client Experience! At Canteen, we don’t just serve snacks, beverages, and fresh food—we deliver experiences that fuel workplaces across the country. As an Account Manager, you’ll be at the heart of those experiences, partnering directly with clients to understand their goals, elevate their programs, and drive business growth. If you're passionate about data-driven insights, exceptional service, and building lasting relationships, this is your opportunity to make a meaningful impact with an industry leader.What You'll Do As a key strategic partner to our clients, you will: Lead high-impact business reviews that highlight performance wins, emerging opportunities, and forward-thinking recommendations. Dive into sales, product mix, and operational data—turning insights into improvements that boost profitability and streamline operations. Design and recommend program enhancements that delight customers and maximize value. Solve service challenges swiftly, ensuring smooth day-to-day operations and a consistently positive onsite experience. Support seamless launches of new business accounts, collaborating closely with operations, merchandising, and field teams. Build trusted, long-term relationships with clients, becoming their go-to expert for service, strategy, and business growth. Leverage financial analysis to guide pricing strategies, product mix decisions, and ongoing program improvements. What You Bring You’re a relationship builder, a problem solver, and a strategic thinker. You also have: 3+ years of account management experience, ideally in foodservice, vending, micro-markets, distribution, or hospitality. A proven ability to prepare, analyze, and present detailed business reviews that inspire client confidence. Excellent communication and interpersonal skills—you influence, negotiate, and engage with ease. A track record of developing strong partnerships with decision-makers. Sharp analytical judgment, with the ability to interpret data and translate it into smart recommendations. Top-tier problem-solving skills, balancing multiple priorities in a fast-paced environment. Proficiency in Microsoft Office, especially Excel and PowerPoint, plus comfort navigating business reporting tools. Ready to join a team where your insights, partnerships, and ideas drive real results? Be part of Canteen—where innovation meets hospitality, and where your work powers the places people gather, connect, and thrive. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf Req ID: 1486913 Canteen Leticia Pinon

Responsibilities

As an Account Manager, you will lead business reviews, analyze data for improvements, and design program enhancements. You will also build long-term relationships with clients and solve service challenges to ensure smooth operations.