Alamo Group Ag Americas, LLC. is currently recruiting for an experienced Customer Service Manager to join the Alamo Group Ag Americas Team in Selma, Alabama.
Alamo Group Ag Americas, Inc., a member of the Alamo Group family of companies, is the leading North American manufacturer of rotary cutters, finishing mowers, landscape tools, and tractor-mounted implements used in the agricultural market. Located in Selma, Alabama for over 70 years, Alamo Group Ag Americas’ products have earned an enviable reputation for their ruggedness and durability in the most challenging work environments.
To apply for this position go to www.bushhog.com
Alamo Group Ag Americas Inc. offers competitive salary, benefits and relocation assistance.
For additional information about Bush Hog, Inc., please visit our company website at www.bushhog.com or check out our Facebook page.
Requirements:
Alamo Group Inc. has some of the most recognized and successful vegetation, outdoor power equipment, and agriculture brands in the market. The Customer Service Manager, under moderate direction, supervises areas related to sales orders and maintains overall customer satisfaction for the RhinoAg and Bush Hog brands. The Customer Service Manager develop parts pricing to remain competitive and fair, while maximizing company profitability. The Customer Service Manager will collaborate closely with internal teams and dealership personnel to ensure smooth communication between the company and dealership partners pertaining to all aspects of customer service.

KNOWLEDGE, SKILLS AND ABILITIES (KSA’S):

• Excellent communication skills required, both verbal and written
• Must be able to prioritize work schedule, work under pressure and meet goals/objectives
• Good leadership skills required, ability to solve problems, persuade and motivate are

essential

• Good computer and math skills required
• Ability to read and understand reference books, price books, parts listing and other information

sources.

• Ability to analyze and forecast purchase requirements.
• Must be able to work overtime, including weekends

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in either Business or Marketing
• 5+ years experience in Sales/Marketing/Customer Relations/Service environment; knowledge of farm equipment essential and knowledge of inventory system preferred
  Working Conditions:
  The physical demands described here are representative of those that must be met by an employee to
  successfully perform the essential functions of this job. Reasonable accommodations may be made to
  enable individuals with disabilities to perform the essential function.
  General office/manufacturing plant environment. Exposure to the outdoors climates in traveling to
  customers, dealers, trade shows, promotions etc. Must be able to lift, carry, push or pull trade
  show displays (up to 50 lbs)
  alone or with assistance. Must be able to sit and/or stand for extended periods of time, based on
  job duty.
  Compensation:

• Focus, communicate, encourage and contribute to Safety in all aspects of the job and all company meetings
• Manage and supervise Customer Service personnel; coordinate and monitor vacation requests to

always maintain adequate staffing levels

• Align departmental goals with overall organizational objectives.
• Provide information to dealers, customers and sales representatives regarding issues of pricing,

terms, discounts, weights, etc.

• Use knowledge of products, pricing structure, price books, parts manuals and other reference

materials to calculate dealer net prices on parts and whole goods.

• Conduct performance evaluations, review/recommend (internal/external) for promotions, demotions, merit raises, job assignments, etc.
• Prepare material and participate in weekly and monthly meetings
• Maintain relationship with trade associations
• Review back-order status for analysis of root cause and issues that may require

intervention

• Perform other duties as assigned by Supervisor.