Customer Service Manager at Albertsons Companies

Boulder City, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Building, Interpersonal Skills, Customer Relations, Conflict Resolution, Staff Scheduling, Cash Handling, Payroll Reporting, Inventory Management, Interviewing, Employee Training, Basic Employment Law, PC Troubleshooting, Mathematics, Safety Compliance, Shrink Control

Industry

Retail

Description

PURPOSE: Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, Service Operations Assistant and Service Supervisors. Oversees the completion of daily cash, balancing, reconciliation and payroll reports, while supporting store sales and overall operating plan. DUTIES AND RESPONSIBILITIES: * Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's philosophy of personalized * Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques. Serve as overflow cashier as * Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise. Ensures front end is operational and that it projects a positive * Handles and is accountable for cash flow and controls including safe transactions, issues and pick-ups, cash register tills, approving checks, rainchecks and refunds, and monitoring checker money handling procedures. Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other * Assists with the interviewing and hiring of front end and courtesy clerks. Trains front end management, front end and courtesy clerks and monitors their compliance. Supervises associates assigned, makes recommendations for employment status changes and discipline to Store * Responsible for cost and quality control and maintaining a constant awareness of customer and employee * Enforces dress and grooming standards for all * May serve as overflow cashier. Engages in suggestive selling and other sales techniques. * Controls shrink. * Prevents the sale of out of code * Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity. * Other necessary and required duties as directed or required. SKILLS AND PHYSICAL REQUIREMENTS: * Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure. * Ability to deal with the public and project a positive image. * Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs. * Ability to stand or walk for long periods of time. Ability to move quickly. * Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers. * Knowledge of interviewing techniques, basic employment law, computer software and the analytical ability to handle administrative details such as planning and scheduling. * Ability to supervise. Ability to analyze and gather facts for recommending disciplinary action and make hiring decisions. * A good understanding of Company practices and in-depth understanding of Front End policies and procedures, and the ability to judge and react to business activity. * Mental alertness is necessary to ensure safe and accurate completion of work activities. Knowledge of product variety and perishability, safety and sanitation procedures, and department polices and procedures. * Ability to present a positive image to the public. * Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties. * Knowledge of basic mathematics and weights and measures. WORK ENVIRONMENT: Working conditions consist of a temperature controlled store environment. Occasional exposure to outdoor environment with varying temperatures. SAFETY-SENSITIVE POSITION: Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others. Pay Transparency: Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis. *For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.

Responsibilities

Manages front-end operations to ensure fast and friendly customer checkout service while supervising clerks and supervisors. Oversees daily cash reconciliation, payroll reports, and the implementation of customer service programs.