Salary: $33 - 36 per hour
Reference: 392009 NC
Our esteemed client in Middlesex County, New Jersey is seeking an experienced and dynamic Customer Service Manager to lead their customer service team in a fast-paced distribution environment. This is a growth-oriented role for a proactive individual who thrives in a hands-on, high-performance culture. The ideal candidate will bring 3+ years of managerial experience, ideally within allocation or a similar industry, and a passion for building strong teams and delivering outstanding customer experiences.

REQUIREMENTS:

• Minimum 3 years in a managerial or supervisory role within customer service.
• Experience in distribution, logistics, manufacturing, or a similar operational environment.
• Proven ability to manage KPIs, generate performance reports, and implement data-driven improvements.
• Strong interpersonal and communication skills; thrives in a team setting and values collaboration.
• Open-minded and receptive to feedback and change; actively promotes a culture of continuous improvement.
• Comfortable with pushback and critical thinking; can lead with empathy while holding team members accountable.
• Proficient in Microsoft Office Suite, CRM systems, and/or ERP platforms (e.g., SAP, NetSuite, Oracle, etc.)
  Ascendo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability
  Ascendo is a certified minority owned staffing firm, and we welcome and celebrate diversity.
  Ascendo is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service or any other characteristic protected by federal, state or local law.
  NewJerseyAFPER

• Team Leadership: Manage, mentor, and develop a team of Customer Service Representatives to ensure high performance and engagement.
• KPI Management: Create, monitor, and report on key performance indicators (KPIs) to track service levels, customer satisfaction, and efficiency.
• Process Improvement: Identify opportunities to streamline customer service processes and implement best practices that enhance team performance and customer satisfaction.
• Customer Advocacy: Serve as a point of escalation for complex issues and ensure timely resolution with a customer-first mindset.
• Cross-Functional Collaboration: Work closely with Sales, Operations, and Logistics to ensure a seamless order-to-delivery process.
• Pushback & Problem Solving: Be comfortable challenging the status quo and encouraging open dialogue and constructive feedback.
• System Utilization: Use CRM, ERP, or order management systems to analyze data, track trends, and support decision-making.
• Training & Development: Implement training programs and performance management initiatives to build a resilient and customer-focused team.