Customer Service Manager - Automotive at hireful
London TW14, England, United Kingdom -
Full Time


Start Date

Immediate

Expiry Date

12 Jun, 25

Salary

45000.0

Posted On

13 Mar, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Good communication skills

Industry

Outsourcing/Offshoring

Description

Do you have a background in leading teams in the automotive sector? Perhaps you are a Service or Customer Service Manager looking for your next step?

Responsibilities

Acting as the first point of escalation for customer complaints, you’ll ensure timely and effective resolution, keeping customers happy.
You’ll get to implement new customer service processes to improve efficiency and satisfaction, drive customer loyalty.
You will oversee the invoicing processes to ensure accuracy, reduce queries, and meet monthly, quarterly, and annual KPIs.
Additionally, you will provide coaching, feedback, and performance reviews to the team, manage service bookings, and ensure health and safety policies are maintained on site. Flexibility to cover service roles as needed is expected.
You’ll need automotive industry experience to be considered for this role.
Sound like you? Apply today

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