• As a Customer Support Manager, you are the first point of contact for our customers and thus contribute to promoting and optimizing our customer experience.
• You ensure comprehensive and competent customer support via our various communication channels (telephone, email or live chat).
• Working closely with your team and the specialist departments, you will work on the continuous optimization of our customer journey.
• You are responsible for proactive quality assurance of our shipments (delivery time, communication, complaint rate).
• Furthermore, you have the opportunity to provide individual support to specific customers and strengthen customer loyalty.

What you bring

• You have completed commercial training or alternatively, professional experience in logistics or customer service.
• Enjoyment in dealing with people and a strong customer focus are among your strengths.
• You impress with your strong conflict resolution skills combined with a positive and engaging demeanor.
• Team spirit and a joy in working together to achieve something are what set you apart.