Customer Service Manager at Carlo Gavazzi Automation SpA Switzerland
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

80000.0

Posted On

03 Oct, 26

Experience

19 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Travel & Tourism

Description

YOUR TASKS

  • Technical management of interdisciplinary project teams in the context of modifications and corrective action in after sales
  • First customer contact for all project questions
  • Preparation of product launches of new seat types at the customer and support during commissioning
  • Cooperation with international customers (airlines, leasing), authorities (EASA, FAA) and STC holders (Airbus, Boeing, MRO)
  • Ensuring that project goals are achieved on time, within budget and to the required quality standards
  • Creation of project plans including the definition of milestones and responsibilities as well as the delegation and control of work packages
  • Continuous monitoring of project progress and timely initiation of solution measures in the event of potential deviations from the plan
  • Ensuring the flow of information within the international internal and external teams
  • Regular internal and external project reporting

YOUR QUALIFICATIONS

  • Completed technically oriented studies or a comparable qualification
  • Professional experience in project management
  • Initial experience in the technical management of employees is desirable
  • Very good communication skills, strong customer orientation and intercultural competence
  • Very good written and spoken German and English skills
  • Goal-oriented, reliable and independent working style
  • Organizational and coordination skills

Responsibilities
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