Qualifications

• Candidates should possess strong skills in Customer Service Management and Customer Support to lead teams and handle complex inquiries effectively.
• Candidates should possess expertise in Customer Satisfaction, including experience developing processes and metrics that improve customer experience and loyalty.
• Candidates should possess solid Analytical Skills to interpret support data, identify trends, and propose actionable improvements.
• Candidates should possess excellent Communication skills, including clear written and verbal communication and the ability to engage with diverse customers and internal teams.
• Experience managing remote or distributed customer service teams and working with ticketing or CRM platforms (e.g., Zendesk, Salesforce, Freshdesk) is beneficial.
• Background in payments, fintech, or related digital services, especially in international or emerging markets, is a plus.
• Demonstrated ability to handle escalations, prioritize tasks, and make decisions in a fast-paced environment.
• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.