Customer Service Manager - Coles Supermarkets - Woden at Coles Group

District of Woden Valley, , Australia -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Leadership, Coaching, Sales Targets, Cost Control, Rostering, Safety, Team Culture, Customer Focus

Industry

Retail

Description

From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a store, distribution centre, manufacturing site, or on the road, you’re an important part of an Aussie icon at the heart of the nation. About the roleReporting to the Store Manager, you’ll have full accountability for the day-to-day running of the customer service department and front of store operations. With responsibility for our checkouts and customer service desk, you’ll take pride in contributing to a store which is exceptionally presented, welcoming and engaging for our customers, team members and local community. About you and your skills Previous experience working in a fast-paced customer facing environment Proven leadership experience as you’ll need to lead, coach and develop your team to meet sales targets, cost control and rostering requirements To maintain excellent service standards, keeping the checkout area clean and safe for our team and customers To drive a one team culture which puts our team members health, safety and wellbeing first To be customer obsessed and continually seek to better understand our diverse customers to ensure we’re always provide an outstanding shopping experience What’s in it for you? More cash staying in your pocket: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings. Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers. Structured and long term learning pathway: Comprehensive induction, management and people leadership training provided so you can thrive in this role and whatever is next. Novated car leases: Looking for a new car? We provide access to novated leasing for eligible team members. Investment in your future: Become a part-owner of the Coles Group. Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares. Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family. About the recruitment process We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email inclusionrecruitment@coles.com.au Job ID: 167294 Employment Type: Full time #LI-ZG1

Responsibilities

You will be accountable for the day-to-day running of the customer service department and front of store operations. This includes overseeing checkouts and the customer service desk to ensure a welcoming environment for customers and team members.