WHO WE ARE

Essity is a global leader in health and hygiene with our corporate headquarters in Stockholm, Sweden, and North American headquarters in Philadelphia, PA. We are a multi-billion-dollar company that is committed to breaking barriers to well-being. Essity does this through innovative brands in the areas of Professional Hygiene, Consumer Goods, and Health & Medical Solutions.
Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being. At Essity you will find a caring and compassionate culture where we remain grounded in our beliefs & behaviors.

ABOUT THE ROLE

Essity Consumer Goods is looking for an experienced Customer Service Manager who will help catch up on the structure needed to perform logistics & customer service processes and tackle different opportunities and ensure efficient, accurate and economically execution of Customer Service processes, aiming at maximum customer satisfaction, for the Retail Business in NA. Manage the day-to-day activities of the team so that the organization’s sales processes are effectively supported.
The ideal candidate should/could live in Oakville Canada .
We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

WHAT YOU WILL DO

• Develop and implement customer service indicators in order to assure excellence in customer service.
• Plan, prioritize, and schedule the team’s activities so that resources are used effectively and that work schedules and targets are met to ensure product/service standards at highest quality.
• Monitor the status of activities to identify problem areas and adapt procedures to improve the overall performance of the team.
• Liaise with functional or operational area managers (for example in sales, marketing, finance, supply and logistics) to ensure that sales administration activities are integrated with other parts of the business and appropriate for current and future sales and marketing activities.
• Secure correct demand planning.
• Manage order to billing and after sales process, incl. complaint handling.
• Develop and monitor the application/maintenance of all operating systems (SAP etc.) including policies and procedures, operating structure, and information flow making sure data is entered correctly.
• Interact with 3PL and internal logistics team to secure service levels & customer requirements at the lowest distribution cost.
• Collaborate with customers identifying opportunities to improve distribution cost.
• Lead, direct, evaluate and develop people and organization so that activities are completed accurately and on time.