Are you a people-person with a passion for problem-solving? Join our team as a Customer Service Manager! You’ll lead a dynamic team, handle customer inquiries with ease, and drive sales growth while collaborating with Operations and Sales. We’re looking for someone with an Associate’s degree (Bachelor’s preferred), 5+ years of experience, and a knack for CRM or ERP systems-bonus points for Oracle NetSuite. Enjoy a fast-paced role with minimal travel, where you’ll set customer satisfaction goals, manage accounts, and keep our social media buzzing. If you’re ready to make an impact, apply now and let’s build something great together!
We are seeking a dedicated and experienced Customer Service Manager to lead our customer service team. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer experiences. This role involves overseeing daily operations, ensuring customer satisfaction, and implementing strategies to enhance service quality. The Customer Service Manager will be responsible for fostering a positive work environment while driving team performance.

REQUIREMENTS

• Proven experience in a managerial role within a customer service environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication skills in English; multilingual abilities are a plus.
• Demonstrated experience in project management and analysis skills to assess performance metrics effectively.
• Strong negotiation skills with the ability to resolve conflicts amicably.
• Previous supervisory experience is essential, along with a solid understanding of sales principles related to customer interactions.
• A commitment to providing exceptional customer service while maintaining a positive work culture. Join us as we strive to elevate our customer service standards and create memorable experiences for our clients!
  Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Relocation assistance
• Vision insurance

Ability to Commute:

• Youngstown, OH 44514 (Required)

Ability to Relocate:

• Youngstown, OH 44514: Relocate with an employer provided relocation package (Required)

Work Location: In perso

• Lead and manage the customer service team, providing guidance and support to ensure high-quality service delivery.
• Develop and implement customer service policies and procedures to improve efficiency and effectiveness.
• Analyze customer feedback and service metrics to identify areas for improvement and implement necessary changes.
• Supervise daily operations, ensuring that all customer inquiries are addressed promptly and professionally.
• Train and mentor team members, promoting professional development and enhancing their skills in customer service.
• Collaborate with other departments to align customer service strategies with overall business objectives.
• Utilize project management skills to oversee special initiatives aimed at improving the customer experience.
• Negotiate with clients when necessary to resolve issues or enhance service offerings.
• Maintain effective communication with customers, ensuring their needs are met while fostering long-term relationships.