Customer Service Manager

at  Dangote Industries Limited

JOB DESCRIPTION/REQUIREMENTS

At Dangote Group, we believe in delivering exceptional experiences to our customers. We are seeking a passionate and experienced Customer Service Manager who will be responsible for managing customer complaints, conducting investigations and reconciliations, providing guidance on processes, performing sales audits, and overseeing call center operations. This role requires a proactive leader with strong problem-solving skills and a deep understanding of the oil and gas refining sector

REQUIREMENTS

Bachelor’s degree in the Arts. A Master’s degree or professional certifications is a plus. Minimum of 5 years of experience in customer service management, with at least (2) years in a supervisory role within the oil and gas industry. Strong understanding of refinery operations and customer service processes. Proven experience in managing complaints, conducting investigations, and performing audits. Excellent leadership, communication, and problem-solving skills. Proficiency in CRM software, call center technologies, and Microsoft Office Suite. Ability to work independently and lead a team in a fast-paced environment