JOB OVERVIEW

We are seeking a dedicated and enthusiastic Customer Service Manager to join our dynamic team. This role is essential in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills, a customer-first mindset, and the ability to handle various tasks efficiently. Pay is commensurate with experience.

EXPERIENCE

• Proven experience in a customer service role is preferred.
• Strong data entry skills with attention to detail.
• Bilingual abilities in English and French, are an asset.
• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse customers.
• Familiarity with sales techniques and upselling strategies is a plus.
• Strong analytical skills to assess customer needs and provide appropriate solutions. Join us in delivering outstanding service while growing your career in a supportive environment!
  Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Store discount

Application question(s):

• Do you possess strong verbal and written communication skills?
• Are you available for an in person interview weekdays?

Education:

• Secondary School (required)

Work Location: In person
Expected start date: 2025-09-0

• Respond to customer inquiries via phone, email, in person, and chat in a timely and professional manner.
• Provide accurate information regarding products and services, ensuring customer satisfaction.
• Perform data entry and maintain accurate records of customer interactions.
• Identify opportunities for upselling additional products or services to enhance customer experience.
• Analyze customer feedback and provide insights to improve service delivery.
• Demonstrate excellent phone etiquette while handling calls and resolving issues effectively.
• Collaborate with team members to ensure seamless service delivery and support.
• Attend trade shows to meet with customers and promote new products.