COMPANY OVERVIEW

DAVROC is an independent, family-run distributor of bathrooms with over 40 years of experience. Our commitment to quality products and exceptional service is driven by our strong family values, aiming to inspire and reinvent the bathroom as a sanctuary in every home. Our vision is to ensure all our people are happy!

SUMMARY

This is a great opportunity for an experienced Customer Service Manager to join our team at DAVROC. In this role, you will lead a dedicated team of advisors, fostering an environment of excellence and support. You will work cross functionally with other departments to improve the customer experience and be pivotal in ensuring that our customers receive world-class service that reflects our passion for quality and design.

REQUIREMENTS

• Minimum 3 years management experience in a customer service environment
• Strong experience with CRM systems (Kerridge would be a bonus)
• Strong leadership and team management skills
• High level of commercial awareness
• Able to understand customer requirements and deliver an excellent level of service
• Motivational, leader
• Strong attention to detail
• Excellent communication and interpersonal skills
• Strong focus for continuous improvement and development
• Ability to multi-task
  If you are passionate about delivering exceptional customer experiences and want to be part of a family-oriented company that wants everyone to be happy, we invite you to apply for the Customer Service Manager position at DAVROC today!
  Job Types: Full-time, Permanent
  Pay: From £35,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• On-site parking
• Referral programme

Schedule:

• Monday to Friday
• No weekends

Work Location: In perso

• Effective resource planning to ensure the team can deliver on day to day and long-term objectives
• Develop and upskill employees to continually improve to provide World Class customer service
• Motivate and inspire to encourage team working
• Ensure all KPIs are agreed and achieved with the team
• Manage and analyse collections/returns process
• Working to sales targets and meeting/ exceeding goals
• Weekly reporting on calls made; market analysis, trends etc
• Attending regular monthly sales meetings
• Work with the Warehouse to analyse deliveries issues and support with improvement
• Work with the transport manager to ensure deliveries are co-ordinated with the customers
• Make recommendations for improvement when identified
• Simplifying process driven tasks
• Identify and implement new procedures and efficiencies