QUALIFICATIONS:

• 5-7 years of relevant customer service experience and 2-4 years of supervisory experience.
• Knowledge and understanding of Motor Vehicle/Marine titling and registration policies and procedures.
• Knowledge and understanding of Driver License policies and procedures.
• Professional or technical experience in a license office.
• Considerable knowledge of the principles and techniques of effective management, supervision and organization.
• Working knowledge and understanding of license office operations.
• Must have the ability to communicate clearly and concisely in writing and when speaking.
• Work collaboratively with contractors, DOR team members, and the citizens of Missouri.

• Provide technical assistance and training to contract license offices of the Division of Motor Vehicle & Drivers Licensing.
• Conduct inspections of office operations to ensure licensing transactions and money are handled according to established procedures.
• Monitor license office contractual requirements for compliance.
• Routinely travel at least monthly to approximately 13 contract license offices located in Atchison, Nodaway, Worth, Gentry, Holt, Andrew, DeKalb, Buchanan, Clinton, Caldwell, Platte, and Clay counties.