CUSTOMER SERVICES MANAGER (FIXED TERM CONTRACT)

Location: Buckingham
Shift: Monday to Friday, (core hours are 08:30 – 17:00)
Salary: Competitive
Contract Type: Fixed Term Contract up to 13 months
Target Start Date: 1 December 2025

JOIN THE MAGICOUR MISSION

At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are more than 10,000 employees in over 70 countries and a consolidated turnover of 3.1 billion euros (in 2023). Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To support our team, we are looking for a Customer Services Manager (Fixed Term Contract) to join our growing team in Buckingham as a maternity cover.

ORDER PROCESSING / GENERIC TASKS

• Set the operating standard for the Customer Services team, identifying training and development requirements.
• Ensuring that orders are processed accurately, and time effectively for all customers, ensuring order rules are maintained throughout.
• Working alongside the Operations and sales teams to identify and resolve issues to ensure service level is maintained.
• Ensure adequate checks are maintained by the team to identify issues impacting OTIF and acting as a point of escalation for support.
• Task managing the team to ensure adequate coverage of time sensitive tasks such as inbox management, order processing, invoice processing, issue reporting and customer reports.
• Maintain 5S principles in the office, responding to the front door visitors and ensure compliance to the visitors signing in principles.
• Accountable for ensuring the team update price conditions, maintain master data, and sample system codes, and sales data on RFA and other related codes in a timely manner.
• Report on service performance and drive action from supporting functions to maintain OTIF levels above target.

We are a warm family company with a historical growth track record and a clear long-term vision for the future. We promote a caring, trustful and respecting work environment by putting people first.We at Puratos cultivate an inclusive global workplace, that fully embraces diversity and equal opportunities for all. We strive to reflect the richness of our customers, communities and society, accelerating our ability to innovate and deliver on our commitments.The benefits with this role include.

• Competitive Salary - reviewed annually to ensure we stay ahead of the market.
• Annual Bonus Scheme – 5% standard, with stretch potential up to 10%.
• Generous Pension Plan – Up to 7.5% employer contributions to support your future.
• Private Medical Insurance – BUPA single cover fully paid, with options to add family members.
• Up to 5 Weeks Annual Leave – Plus the flexibility to buy or sell additional days
• Enhanced Company Sick Pay – Because your health matters.
• Learning & Development – Structured programs with a target of 5 learning days per year.
• Wellbeing Matters – Access to our ‘Calling for Caring’ wellbeing initiatives.
• Life Assurance – 2x your salary plus a 20% spouse pension
• Income Protection – Financial support when you need it most.
• Loyal Service Awards – Celebrating your milestones with us.
• Employee Assistance Program – Confidential support for life’s challenges.
• Refer a Friend Scheme – Earn £500 for successful referrals.
• High Street Discounts – Save with Perkbox perks.
• Monthly ‘Magic Star’ Awards – Win £50 in vouchers for going above and beyond.
• Cycle to Work Scheme – Save money and stay health