Customer Service Manager - Full Time and Part Time at Mackenthun Supermarket Inc

Minnetrista, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Organizational Skills, Multi-tasking, Teamwork, Cashiering, Policy Compliance, Training, Development, Order Processing, Returns Management, Escalation Handling, Service Delivery, Internal Coordination, Loss Minimization

Industry

Retail

Description

Description Full Time and Part time positions that would include afternoon/early evening to close (2-10:00pm); every other weekend and occasional holidays . The ideal candidate will have exceptional communication skills, a customer-first mindset, and a passion for problem solving. Key Responsibilities Handle customer complaints and escalations in a professional and effective manner Coordinate and help manage day-to-day customer service operations, ensuring timely and efficient service delivery Work closely with various internal departments to resolve customer concerns, ensuring consistency and high-quality service Process order, returns, and exchanges according to company policies Assist with training and development of cashiers and courtesy clerks Minimize company losses by performing and monitoring accurate cashiering, proper handling of products, and till management Ensure compliance with all relevant policies, procedures, and legal requirements Requirements Education & Experience High School Diploma or Equivalent Proven experience in a customer service or coordination role, preferably within a fast paced environment Skills & Competencies Must be able to speak, read and write the English language Strong problem solving abilities with a customer focused approach Strong organizational and multi tasking skills Ability to work effectively independently and as part of a team Desirable Qualifications Comfortable using Google Suite Working Conditions and Physical Demands Constant standing, use of hands, reaching, and communicating Frequent walking Occasionally need to stoop, kneel or crouch Occasional heavy liftings up to 25 pounds Fast paced, multi faceted environment Benefits Summary: Full Time: Medical, Dental, Vision 401k Employer Paid Life Insurance Long Term & Short Term Disability Hospital, Critical Illness, Accident Paid Vacation and Paid Holidays Sick & Safe Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun’s locations Referral bonuses Dietitian services Part Time Earned Safe & Sick Time Shift differentials for working Sundays & Holidays 10% discount at any Mackenthun’s locations Referral bonuses Dietitian services

Responsibilities

The Customer Service Manager will handle customer complaints and manage day-to-day customer service operations. They will also coordinate with internal departments to resolve customer concerns and ensure high-quality service delivery.