Customer Service Manager
Location: Onsite in Albany, GA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship

YOUR JOB

Georgia-Pacific is seeking an innovative and driven Customer Service Manager to lead our Customer Service team in Albany, GA. In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers. You will have the opportunity to enhance customer experience and contribute to our company’s success as a key member of the leadership team.

OUR TEAM

Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers. Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We’re a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing. Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM). If you’re looking for a team where your contributions are seen, supported, and impactful, this is it.

WHO YOU ARE (BASIC QUALIFICATIONS)

• Ability to lead and support a team through coaching, performance feedback, and collaboration
• 2+ years experience supporting key customer accounts in a manufacturing, industrial, distribution or similarly fast-paced environment
• Strong communication skills and the ability to build relationships across departments and with customers

WHO WE ARE

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day - to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

• Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
• Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company’s vision and goals.
• Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
• Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
• Identify and implement process improvements that enhance the customer experience and drive operational excellence.
• Empower team members to recognize their strengths, grow professionally, and contribute to the team’s success.
• Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
• Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
• Champion our business philosophy by promoting respectful challenge, principled entrepreneurship, and innovation.