About the job

Responsibilities1. Align with Haier overseas service strategy and take in charge of HGF market service strategic planning.2. Lead the establishment, implementation and follow‑up of HGF overall service system; control and optimize service costs to improve service cost competitiveness.3. Drive service model transformation and delivery of service‑support projects; integrate resources to achieve the goal of building brand reputation through services.4. Collaborate with quality platforms of various business units to advance regional product quality improvement.5. Establish the spare‑parts management system and manage spare‑parts inventory to meet spare‑parts demands for market repair services.6. Build a technical training system, upgrade the competency of local assembly engineers, and promote and deploy Haier’s standardized service model.7. Push forward the digitalization of HGF service operations.8. Manage the contact center; receive multi‑channel and multimedia user inquiries, resolve user complaints, and deliver optimal user service experience.

Qualifications1. Customer Service and Management Experience: At least three years of customer service experience, and experience in team management or project management.2. Communication and Adaptability: Excellent communication and adaptability skills; able to handle customer issues patiently and meticulously.3. Problem-Solving Skills: Able to quickly understand customer needs, resolve product or service issues, and summarize user feedback.4. Customer Service Awareness: Strong customer service awareness, a strong sense of responsibility, and the ability to achieve customer satisfaction.5. Cross-Departmental Collaboration: Excellent cross-departmental communication and collaboration skills to coordinate and resolve customer issues

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Requirements added by the job poster

• Bachelor's Degree

• 5+ years of work experience with Customer Service

• • 5+ years of work experience with Home Appliances