Customer Operations Manager | 6-Month Contract

Drive Customer Excellence Across Key National Accounts

Hays are currently partnering with a well-established and highly respected Australian organisation to recruit an experienced Customer Service Manager for an initial 6-month contract, with the potential for further extension based on business requirements.

This is a leadership opportunity for a customer-focused operations professional who thrives in a fast-paced environment and enjoys bringing together sales, logistics, customer service and supply chain teams to deliver exceptional outcomes. Working closely with major retail customers and key internal stakeholders, you will play a critical role in ensuring seamless order fulfilment, service delivery and customer satisfaction.

Your New Role

Reporting into senior leadership, you will lead a dedicated Customer Operations team while overseeing the end-to-end coordination of customer orders, service delivery and operational performance.

Key responsibilities include:

• Leading, coaching and developing a high-performing Customer Operations team
• Driving strong customer relationships and ensuring exceptional service standards
• Managing the end-to-end order fulfilment process from order receipt through to delivery
• Acting as the key escalation point for delivery issues, shortages and logistics challenges
• Coordinating communication between Sales, Account Management, Operations, Warehousing and Logistics teams
• Monitoring order performance and ensuring timely customer updates
• Overseeing customer claims, investigations and resolution processes
• Identifying opportunities for process improvement and operational efficiencies
• Supporting compliance, quality and workplace health and safety initiatives
• Contributing to continuous improvement projects that enhance customer experience and business outcomes
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